60-Day 100% Satisfaction Guarantee
Many of our products come with our guarantee to provide 100% satisfaction in every way possible. We want you to be completely satisfied with AirFlow Deflector (AFD) products you purchase from us. If you’re not, please allow this Satisfaction Guarantee to give you peace of mind.
Should you, for any reason, be unsatisfied with the Side Guard Products you’ve recently purchased from us, You may return any or all of them (up to 5 units) for a full refund or credit (your choice), less any Special Charges.
For larger orders, AFD expects the Customer to first order an appropriate number to determine suitability, compatibility, and satisfactory performance for the intended purpose and process. We prefer our Customers to put our Products ‘through their paces’ before committing to large-scale orders because we understand the more analysis a party performs upfront, the more satisfied they’ll be with the long-term results.
Of course, if You wish to forego the test and verification phase, and purchase a larger quantity of Products, AFD’ applicable limited warranty will apply. AFD reserves the right to limit the number of times the 60-Day 100% Satisfaction Guarantee is available to any given customer for any given period.
What is Included within our 60-Day Satisfaction Policy:
All RTS, CTS, HST, and ATS side guards qualify for the 60-Day 100% Satisfaction Guarantee. If you purchased product(s) directly from AirFlow Deflector or an authorized distributor, you may return them to us with your proof of purchase, up to 60 days from the date of invoice for a refund or credit (your choice) of the price provided (less shipping costs) as long as the quantity does not exceed five (5) units and the limitations are respected. Restocking fees apply to only those quantities exceeding five (5) units.
Restocking Fee Schedule:
Number of Standard Products (Units) & Restocking Fee (%)
1 – 5: 0%
6 – 25: 15%
26 – 50: 35%
51+: 50%
Custom and Except Products:
All ETS and custom products are exempt from participating in the 60-Day 100% Satisfaction Guarantee due to their unique nature.
Not satisfied, simply contact us and we will try to make it right.
Review our Return Policy and complete the Return Authorization Form to obtain a Return Material Authorization (RMA) Number. Returns without this authorization will not be accepted. Some restrictions and limitations apply. Contact AFD for more details.
Exclusions
Returns that may not be accepted include Standard Products that have experienced anything contained in the Warranty section.
Special Charges
Please note, refunds or credits do not apply to Special Charges as outlined below.
-
Shipping, Insurance, Duties & Fees
-
Crating
-
Insurance
-
Duties, levies, fees
-
Unacceptable for Return, Refund, Credit or Warranty:
The following conditions exempt and render products unable to participate in returns, refunds, credits or warranties.
-
Contamination
-
Products having had exposure and maintaining potential danger of any hazardous, corrosive, radioactive, abrasive, or otherwise potentially dangerous element and/or material – Not Returnable
-
Products having had exposure to extreme conditions involving fire or water
-
-
Missing Labels, Markings & Info.
-
Altered, defaced, or removed serial number, warranty label/mark, date, or product identification
-
-
Altered, Modified & Defaced Products
-
Altered, modified, defaced, or damaged
-
Damage from improper and/or inadequate maintenance, calibration repair
-
Misuse, misapplication, negligence, abuse, and accidental
-
Use not in compliance with applicable Supporting Material
-
Non-functional due to contamination
-
Other causes beyond AirFlow Deflector’s control
-
-
Packaging
-
Missing original packaging, documentation, or accessories
-
-
Miscellaneous
-
Items purchased from other than AirFlow Deflector,
-
Promotional Certificates and Gift Cards
-
Final Sale / Clearance Center Items
-